On January 26, 2024, I purchased two tickets for the same flight under one name through THY, with the flight scheduled for January 29, 2024. I initiated a feedback request to cancel the second ticket. Using reference number TK10250214, I called four times by 9:30 PM on January 28 due to the urgency. In the first two instances, they merged my feedback with another feedback related to a completed flight. During the last two calls, I specifically noted that this was incorrect. The latest response stated 'Your transaction is complete' and closed the case. On February 2, I opened another feedback request, and when I called, they acknowledged the mistake. I am currently awaiting a resolution, but I kindly request that THY officials review the department responsible for repeatedly mishandling my request, despite my multiple written and verbal explanations.
On March 11, 2023, I discovered that my tickets with confirmation numbers VT675Q and V8X8FN were canceled when I arrived at the airport. I did not receive any email or SMS notification. Additionally, I was told that the ticket cancellation was done by either myself or the cardholder, which is not tr...
THY overbooking refund problem. Hello, On the morning of April 16, 2024, we processed overbooking transactions at the THY counter at Istanbul Airport. Ticket number: 2354083501966. We were told that the refund would be made within 5-7 business days. My wife and son also did the same transaction wi...
Due to overbooking, I was directed to open a feedback because THY ticket sales offices did not have cash to pay the compensation decided for me. The issue was initially opened with TK-9819716 on November 16, 2023. Despite being informed that they would resolve the issue within a maximum of 14 days, ...
On 31.07.2023, I submitted feedback with the number TK-9084655, requesting to reschedule my existing ticket for free by attaching the chief physician-approved report of my first-degree relative. Subsequently, they asked for documents to prove the first-degree relationship. Despite sending both the a...
I purchased a round-trip ticket for two from Istanbul to Paris for the dates of February 10, 2024 (departure) and February 17, 2024 (return) on August 10, 2023. During the booking process, I selected seats for both passengers, paying an additional fee. The chosen seats were 15A and 15B, and I made t...
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