On April 22, I arrived at Istanbul Airport with a 3-hour and 40-minute delay on my Narita-Istanbul flight with Turkish Airlines. After a 15-hour and 40-minute flight and wait, on April 23, I purchased the Domestic Lounge service (₺900) while booking the earliest Istanbul-Konya flight. However, due to the 15-hour and 40-minute delayed flight, I was denied access to the Lounge service citing the '4-hour rule'. We accepted the situation and politely asked, 'Can we use the 4 hours now?' The request was referred to the responsible person, but we were turned away at the door. I don't expect this complaint to be taken seriously or addressed, but as a global company, you should not treat your passengers who have experienced intercontinental delays so negligently when it comes to providing a paid service.
I was scheduled to travel from Izmir to Istanbul on Turkish Airlines flight TK2333 at 18:55 on 15.11.2023. However, without any apology, the agency from which we purchased the tickets informed us that the flight was canceled and we were moved to the 21:10 flight. We arrived at the airport 4 hours ea...
On August 2, 2023, my flight TK0695 from Cairo to Istanbul experienced a one-and-a-half-hour delay. As a result, I was at passport control just 10 minutes before my connecting flight TK2030 from Istanbul to Konya, scheduled for 1:30 AM. A security officer informed me that boarding had ended and advi...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
On 17.07.24, the Turkish Airlines flight TK 2313 from Izmir to Istanbul, scheduled for 10:45, departed 45 minutes late. My connecting flight to Erzurum was planned for 13:00. Upon arriving at the airport, neither I nor my 81-year-old relative were allowed to board the flight. When we reached gate G4...
Hello, on Monday, January 1st, we had a flight from Antalya Airport to Istanbul at 20:00. However, we were informed that we could not board the plane because the system had closed 45 minutes earlier. We were at the airport 35 minutes before the flight, ready to board, and I requested to board withou...
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