This morning, I went to Istanbul Airport with my family to catch the 07:45 flight to Adiyaman. Despite arriving at 06:25, we were not notified about any issues. The airport was extremely crowded, and we waited in line for check-in. By the time it was our turn at 07:15, the staff informed us that the gates had closed and we could not board the plane. We were affected by the slow check-in process. We were directed to a so-called authority, who then told us to call customer service. Unfortunately, the customer service representative said they couldn't do anything and had no connection with the airport staff. As a result, we missed our flight and lost our ticket. This issue was not customer-related but entirely due to Turkish Airlines' staff shortage and slow processing. Ten other families faced the same problem. The new policy of closing the gates an hour before departure, instead of 15 minutes, is unreasonable. Turkish Airlines must address this issue and apologize. We couldn't find anyone to talk to or resolve our problem. We are frequent travelers with Turkish Airlines, and this experience has been extremely disappointing. Thousands face the same issue. The airline should either increase staff to speed up the process or revert to the old policy of closing the gates 15 minutes before departure. If these changes are not possible, they must inform passengers that gates close an hour before departure and advise arriving three hours early. I expect my issue to be resolved, or I will consider legal action. The responsibility lies with Turkish Airlines, not the passengers. We pay for a service and expect reliability. Instead of blaming us, the airline should address its shortcomings. I am waiting for a concrete solution and an apology.
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes befor...
On Friday, January 26th, at 4:30 PM (PNR code UDSIN8), I was denied boarding for my Edremit-Istanbul flight due to the gates and system being closed. When I arrived at the airport 40 minutes before departure and walked towards the counter, the staff informed me that I was too late and the gate had c...
On my 15:40 Istanbul-Gaziantep flight from Istanbul New Airport with Turkish Airlines, I was told that the plane had departed 15 minutes earlier when I arrived at the gate at 15:20, rendering my ticket invalid. When I went to the counter with my child in my arms, I was informed that there was no aud...
Comments