I arrived at the baggage drop-off area for my Sinop-Istanbul flight with Turkish Airlines 35 minutes before departure. Boarding had not yet started. However, there was no staff at the baggage drop-off area. A gentleman from the ticket sales office called out, and I went over to him. He said, 'The counter closes 40 minutes before the flight. Baggage drop-off is closed. We cannot let you on the plane.' I told him, 'I have to board this flight. I have an international flight this evening. Fine, I won't check my bag, I'll leave it here with me.' He then said, 'Your seat on the plane is taken because you didn't create a boarding pass.' I don't understand how this happened when I had already completed the check-in process. I missed both my Istanbul flight and my international flight because of this person's lack of assistance. At the same time, a gentleman who seemed to be an official (I believe he was the mayor) entered the airport and they easily let him board the plane. There is discrimination, favoritism, and a lack of solutions. I will take all necessary actions against both Sinop Airport and Turkish Airlines.
Hello, on Monday, January 1st, we had a flight from Antalya Airport to Istanbul at 20:00. However, we were informed that we could not board the plane because the system had closed 45 minutes earlier. We were at the airport 35 minutes before the flight, ready to board, and I requested to board withou...
Today, I arrived at the airport one hour before my 13:30 flight from Istanbul to Samsun. I first tried to get my boarding pass from the machines, but it gave an error. The staff there mentioned that there might be an error with my name and suggested that I should get my boarding pass from the desk. ...
Hello, on July 3rd, I went to the airport at 10:10 AM for the TK2843 Sinop-Istanbul flight scheduled at 10:55 AM. Before that, on July 1st at 11:17 PM, I selected my seat by paying an extra ₺45. On July 2nd at 11:09 PM, I received an email with my boarding pass. It was stated that I needed to have e...
I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady ther...
Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We arrived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, an...
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