My spouse purchased a ticket for the Kars to Istanbul flight scheduled for 01.10.2023 at 11:20. After presenting their ID and completing the check-in process at Kars Harakani Airport, they received their ticket and began waiting for the flight. When the boarding time arrived, the gate agent informed my spouse that the ticket was not issued in their name and denied boarding. After discussing the issue with the ticketing staff, they admitted to an error and suggested rescheduling the flight for Tuesday, which my spouse declined, stating the need to travel that day due to work commitments. Consequently, they were given a ticket for a flight with a layover in Ankara. Instead of the 11:20 Kars to Istanbul flight, my spouse boarded the 4:20 flight to Ankara. Despite my spouse's hours of distress and crying at the airport, no responsible or authorized personnel offered assistance. When my spouse pleaded for help, stating it was their mistake and threatening to file a complaint, the staff responded indifferently, saying they could complain wherever they wished.
I purchased a ticket from Turkish Airlines for flight TK 2216 from Istanbul to ADF Airport on 05/07/2024. The original departure time was 17:00, but it was delayed to 17:40, then changed to 19:00, and eventually, the flight was canceled and rescheduled to 19:30 to GAP Airport. The departure time was...
On 13.08.2023, my spouse and I had a THY flight from Istanbul Airport to Ordu-Giresun Airport at 16:00. We couldn't complete the self check-in and no ...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines for a business trip. However, due to a delay in departure from Rome and extended taxiing time at Istanbul Airport, I missed my connecting flight to Ankara. When I approached the tr...
On September 4, 2023, my spouse bought a ticket from Istanbul Airport to Antalya Airport using a virtual card linked to my bank card from Turkish Airlines (THY). When she tried to check in using the machine at the airport, an error occurred because the names on the ticket and the bank card were diff...
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