On March 31st, I arrived at the airport for my 8:30 PM Turkish Airlines flight from Istanbul to Beijing, only to find out that the flight was delayed by 5.5 hours, from 1:30 AM to 7:00 AM. We received no notification via SMS, email, or any other means. When I spoke with the representative (a lady with glasses seated at F44), she rudely claimed that an SMS should have been sent at 9:34 PM, and at that moment, I received an SMS and email. When I questioned this, she dismissively said they don't send the SMS themselves. To make matters worse, she offered us meal vouchers for Popeyes, which felt absurd. She rudely continued to insist that the cost to Turkish Airlines for making us wait until 7 AM was just ₺200 worth of Popeyes vouchers. I'm not writing this to seek compensation for today's ordeal. You abandoned us at the airport for 10 hours. We purchase these expensive direct flight tickets to avoid transfers, which are much more comfortable. The lack of hotel or lounge accommodations today cannot be compensated by any future offers. Turkish Airlines is a regret!
Turkish Airlines, you are a real regret! I wish I had bought tickets from foreign companies instead of you. None of your flights are without delays. I had a flight from Izmir to Tivat with a layover on August 5th. Because the Izmir-Istanbul flight took forever, we missed the Tivat flight due to you....
My July 30th journey from Paris to Ankara with Turkish Airlines was a complete nightmare. Turkish Airlines delayed the flight at the airport for 1 hour and 30 minutes. Consequently, I missed my connecting flight at 1 AM on July 31st. I was not accommodated on the 2 AM flight to Ankara and was instea...
I purchased a THY flight ticket from Izmir to Igdir with a layover in Istanbul. The flight was delayed by 1 hour and 20 minutes. When we boarded the Izmir flight at the time we were supposed to catch our connection in Istanbul, we spoke with the staff about our situation. They assured us that the co...
Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines for a business trip. However, due to a delay in departure from Rome and extended taxiing time at Istanbul Airport, I missed my connecting flight to Ankara. When I approached the tr...
My return flight from São Paulo to Istanbul with the PNR code V6RC6P was shown as 10:05 on my application on 08.02.2025. After checking in, it suddenly changed to 04:05 and I missed my flight. In the customer service conversation with my wife on 08.02.2025 at 18:42, the representative openly admitte...
Comments