On 07.11.2023, during my Turkish Airlines TK0015 flight from Istanbul to Sao Paulo, my checked baggage was lost. Since my baggage could not be found within the specified 5+21 day period by Turkish Airlines, I was informed on 25.12.2023 that a compensation payment of ₺8485 would be made within 6-10 business days. On 26.12.2023, I confirmed my acceptance of the compensation amount and provided the necessary bank account details. On the same date, I was informed that the payment instruction had been forwarded to the insurance company. Despite the compensation payment period being 15 days as of today, I have not received any payment. Every time I contact Turkish Airlines regarding this issue, I am told that my request has been forwarded to the insurance company, but no payment is made. This situation has caused me prolonged inconvenience, and I urgently request that my issue be resolved promptly.
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On December 1, 2023, I was on Turkish Airlines flight TK7273 from Gaziantep to Sabiha Gokcen Airport, scheduled to depart at 22:05. After a one-hour delay, I retrieved my baggage from the carousel only to find the zippers fully open. Approximately ₺10,000 worth of items were missing from my luggage....
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
During my international flight with Turkish Airlines, our luggage was lost and was not delivered to us throughout the trip. Since December 15, 2023, despite calling Turkish Airlines' call center and relevant teams at the general directorate, I keep receiving feedback like 'Your request is being revi...
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