I have been experiencing a declining service quality issue with Turkish Airlines. For the past 3 days, I have been trying to purchase a ticket but keep encountering various errors. Sometimes I get an error stating that I'm not recognized as a teacher, other times it's a payment error, or a website error. Despite my efforts, I haven't been able to buy a ticket for 3 days. Furthermore, on November 23, 2023, at 21:12, I called customer service and endured 13 minutes and 44 seconds of rude behavior and incorrect information. They insisted that only teachers (not spouses or children) could benefit from the teacher discount and claimed that they don't have a miles and cash payment system. When I pointed out that their information was incorrect, they stubbornly disagreed. When I asked to be transferred to someone else, they said the next person would say the same thing. I hung up and called again, and the next representative confirmed that my information was correct and that there was a system error. However, I doubt this will be resolved. To sum up, I didn't even mention the first day, but for 3 days, I haven't been able to buy a single ticket. Thank you, Star Alliance member Turkish Airlines.
Today, on July 31, 2023, I purchased a round-trip ticket from Turkish Airlines for the flights on August 1 GAP-Esenboga and August 2 Esenboga-GAP TK7114. However, 10 minutes after purchasing the ticket, I realized that the return date was incorrect. I immediately called customer service, which took ...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
I purchased tickets from the Turkish Airlines website, trusting their so-called assurance, but I have encountered severe hygiene issues, untrained flight attendants, baggage transfer errors causing hours of hassle, and constant delays. Turkish Airlines now sells tickets for every company on its off...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
A year ago, I had an open ticket with Turkish Airlines (expiry date: 10.07.2024 23:59). Today was the last day to use it. I tried to purchase a ticket at the Turkish Airlines ticket counter at Istanbul Airport. The staff said, 'Your transaction cannot be completed. There is a technical issue.' They ...
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