Two weeks ago, on September 3, 2023, I flew with Turkish Airlines from ESB/Ankara to AYT/Antalya on flight TK7030 at 16:35, with ticket number 2352199513747. I received my suitcase, which I had handed over in perfect condition, with a broken wheel. They told me to get the wheel repaired and that they would cover the cost. How can such nonsense be possible? Why should I deal with this? They made me travel for two weeks with a broken suitcase on a business trip. And then they shamelessly suggested that I get it repaired as if I had broken it. This kind of negligence is unacceptable. They should have replaced the suitcase. I handed it over in good condition, and I had to travel for two weeks with a wheel-less suitcase. I will start with the consumer court and go as far as I can. I will present the damage report I have and show the broken wheel. This is not how things should be handled. Amidst all my work, I have to go to Ulus or find a repair shop. They caused the problem, and I have to provide the solution. If you don't like your job, don't work with people. Three people from the same flight received their suitcases with broken wheels. Shame on you, Turkish Airlines.
I traveled from Istanbul to Antalya with Turkish Airlines on 11.09.2023, departing at 10:40 due to a delay. Upon arrival at Antalya Airport, I noticed the staff handling the baggage carelessly, as if they didn't care if it broke. When I went to collect my luggage, I found that the wheel was broken. ...
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
Turkish Airlines TK1304 flight from Malaga to Istanbul and then a transfer to Ankara left me with a broken suitcase wheel. I had received my suitcase before the trip, and it had not even been two days. Now Turkish Airlines is telling me to fix it through another channel. I do not understand what my ...
On September 17, during my Turkish Airlines flight from Bilbao to Istanbul, the wheel of my suitcase broke. When I received my luggage upon arrival, I noticed the damage and immediately contacted Turkish Airlines customer service with file number 2025224535. I was informed that I should have the lug...
I arrived in Istanbul on 20.08.2023, and the suitcase I bought just one day before my flight had three broken wheels. I know my suitcase wheels are detachable and can be reattached by pressing a button, and they don't come off on their own unless pressed firmly. Seven hours earlier, I had flown from...
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