Turkish Airlines Damaged My Luggage But Hasn't Compensated It Yet
Despite filling out the form for the broken suitcase, THY still hasn't made the payment. On June 28, 2023, during the Samsun-Istanbul flight, my son encountered a very bad situation when he picked up his suitcase at Istanbul airport. The suitcase was broken, and he immediately went to the baggage damage point to file a claim. Photos of the suitcase were taken, and he was told that a form would be sent to him, which he should fill out and send back to THY. My son filled out and sent the email he received a few days later. On July 14, another form arrived requesting his IBAN number, flight number, and baggage code. He filled that out and sent it on July 14, 2023. An email stated that ₺1000 would be sent to his account within 6 to 13 business days. They were going to send ₺1000 for a ₺2500 suitcase, but even that payment hasn't been made within the specified dates. We called customer service exactly 5 times, but we got no results. Each time, they said they reported it to the authorized insurance company and dismissed us. When we asked which insurance company, they didn't answer. They said they notified them by email. Is it so hard to pay ₺1000? If you trained your employees on how to handle baggage properly while loading it onto the plane, these issues wouldn't happen. The case number is 2023127668, and we urgently expect a response on this matter. My son is a student in Istanbul and travels frequently. Now he is without a suitcase and hasn't received the money, so he is in a difficult situation. Today marks exactly 30 business days. It's good to increase prices for everything, but making people suffer is completely unacceptable. We expect our issue to be resolved as soon as possible. This is very unbecoming of THY.
