Approximately three months ago, during my trip with Turkish Airlines (THY), my Samsonite suitcase was damaged. I filed a report at the airport and uploaded all necessary documents, including the Samsonite store report, to the relevant page on THY's website. However, for the past three months, THY has persistently offered only half of the amount stated in the report. I am unable to speak with an authorized person regarding this matter. When I call, I can only speak with personnel from the intermediary company to which the issue has been referred, and they do not provide a solution. THY has outsourced baggage issues to an intermediary firm, but they try to resolve the matter through negotiation, which is not fitting for a global company like THY. I requested a replacement Samsonite suitcase of equivalent value, but this was also denied. I would like to speak with an authorized representative from THY. File number: 2023118280 // ddp ESBTK77820
During my flight with Turkish Airlines in June 2023, my suitcase's wheel was completely broken and the zipper was torn. Until October 2023, I uploaded numerous documents, provided explanations, and obtained a report from Samsonite stating 'irreparable and requires this amount for a replacement suitc...
Regarding my damaged luggage with THY. Since 15.11, my luggage with file number 2023262828, which was delivered in a damaged and irreparable condition, has not been resolved for 32 days. As stated in the company's letter, the replacement cost of my large Samsonite suitcase is ₺9,409, but I have only...
During my flight from Izmir to Istanbul, THY broke my suitcase. Since they didn't have the same brand to replace it, they handed me a paper and sent me to the Samsonite service center. There, due to the employee's lack of interest and not listening to me, the suitcase was inadequately repaired. On t...
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
Hello, during my February trip with THY, my Samsonite baggage was torn and became unusable. A report was filed at the airport. On February 28, I created a baggage damage form. Samsonite provided a report valuing the luggage over 9000₺. THY said they would compensate around 6000₺, which I accepted. D...
Comments