During my flight from Istanbul to Trabzon with THY, I unfortunately received my suitcase damaged at Trabzon airport. Since September 6th, the process has not progressed, and my issue has not been resolved. My original Spicebomb Extreme brand perfume was damaged. The cap was already missing, and despite the scratches and the broken nozzle due to the fall, the staff stated that nothing could be done since it wasn't lost, which is absurd. My perfume alone costs ₺4,000. Later, I realized my cigars were also taken. We were humiliated at the airport; I refused the replacement suitcase they offered because it was made of poor-quality fabric, leaving me with the damaged one. I urgently request compensation for my perfume and suitcase to resolve my issue. File No: 2023208806 Reference No: TZXTK53053.
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
Hello, after my Turkish Airlines flight on July 29, 2023, with flight number TK 339693 7050/29 from Ankara Esenboğa Airport to Bingöl Airport, my suitcase was delivered to me damaged and completely open. Immediately after the flight, I went to the Turkish Airlines ticket sales office at Bingöl Airpo...
I wanna tell you about this thing that happened on my trip from Istanbul to Adana on May 10th. I got this new suitcase and it got totally wrecked when someone was handling it. The top part is completely busted now. I cannot comprehend how my entrusted belongings were treated with such disregard, as ...
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
I flew with THY on 10/06/2023 from Istanbul Airport to Heathrow (London). During this flight, my suitcase was damaged. I filed a report at Heathrow Airport, attaching photos of the damaged area and a copy of the baggage tag to the report. I had to throw away the suitcase. I struggled to carry my bel...
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