My connecting flight with THY was canceled due to a delay in the first flight, and I was not informed of this before arriving at the airport via message or email. While checking in my baggage, I was informed at the last minute that it was impossible to catch the second flight. I have been requesting a refund for all my expenses and costs for a month now, but I have not received any response. I call the 444 0849 line every day, practically begging for an answer. Instead of providing a solution, customer representatives have been calling me from the 444 THY line, asking for my phone number under the pretense of helping me privately, and then contacting me late at night from their numbers. The messages include: at 00:50 "Are you asleep?" "Are you available?" "Dear!" "I can't talk comfortably here, I'll call you later. Wait for me" and similar expressions. Imagine, a representative calling from THY's 444 line can be so disrespectful and audacious! What right do they have! They should be offering a solution regarding my feedback! THY's service quality is in a very poor state, and this negligence must end immediately. I am filing a complaint and reporting this to the relevant authorities.
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
On June 20th, I called THY to use our mileage points. We wanted to book a ticket for July 24th departure and July 29th return. Our tickets for the July 24th 01:25 TK2428 IST-AYT flight were issued with PNR: R8CWLG, ticket numbers: 2352149505248, 2352149505249, 2352149505250, 2352149505251. We succes...
During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one ...
While trying to book a round-trip flight from Istanbul to Nice on THY, I encountered an error on the payment screen and couldn't complete the purchase. I immediately called customer service, who informed me that a price update occurred while I was on the payment screen. Fearing further price increas...
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