Turkish Airlines Charged Extra Money for Seating 6-Year-Old Passenger Next to Her Mother

Almost a month before my journey, I booked two tickets from Istanbul to Edremit and returned using enuygun.com. I did the online check-in for both flights using the link provided a day earlier. While the first trip with my six-year-old daughter went smoothly, with automatically allocated seats, the second flight's online check-in proved problematic. Despite an automatically assigned unoccupied seat next to me, my six-year-old, who is not allowed to travel alone, was given a different seat in the back. For an additional fee of ₺75, passengers could select an adjacent seat. Customer service agents were unhelpful, suggesting I try again four hours before my trip. If I was unable to book nearby seats online, I was urged to seek assistance from airport personnel, assuming they were available. The objective of online check-in is to reduce time and make the process easier for passengers, particularly those with small children and carry-on bags.

Customer agents do not have the authority to create a complaint record; we can only provide feedback through the system. According to the response to my feedback, I could only change seats for a cost because I purchased an eco fly ticket rather than an extrafly or primefly package. Demanding ₺1 to seat a six-year-old next to her mother on a plane is immoral, regardless of flight restrictions.