On 23.10.2023, I had to put on hold a €250 ticket I purchased from Turkish Airlines (THY) for my father-in-law, flying from Ankara Esenboğa Airport to Frankfurt Main Airport, as his visa did not come through. Later, when I wanted to use this ticket for a flight in November 2024, the THY call center informed me that the cost would exceed €250, and an additional €150 service fee would be applied.
After a frustrating 1.5-hour call with two different representatives, they continuously repeated that the total would be €400 (€250 + €150), failing to adequately explain why the fee had increased. They claimed it was a processing fee for changing the ticket. When I asked if I could make the change myself, I was told that only they could handle it and couldn’t justify the extra €150 charge.
I strongly condemn THY for this unfair practice and refuse to pay the unjustified €150 fee.
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
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