My complaint is about Turkish Airlines (THY). Yesterday, I spent approximately three hours trying to book a flight from Izmir to Istanbul. Initially, I downloaded the THY mobile app to purchase a ticket for the Friday 20:15 flight, but I was unsuccessful. I then tried through AnadoluJet but faced the same issue. I attempted to book through the THY website, but the transaction could not be completed. When I called customer service, they suggested that the system might be updating and advised me to try again later. After waiting for a while, I tried again but kept encountering the same error at the payment stage. Thinking there might be an issue with my credit card, I contacted my bank and confirmed that my card had sufficient limits and was open for online transactions. Despite my efforts, I couldn't complete the booking. I didn't give up and tried various methods to purchase the ticket, but the result didn't change. Finally, I called customer service again, and, with their guidance, I was able to buy the ticket. This situation made me realize that there was no issue with my credit card, but rather THY's website was directing customers to use their customer service for booking, thereby charging an additional commission. After three hours of effort, I ended up paying an extra ₺50 to purchase my ticket. This commercial practice for a small amount is very unreasonable. I believe the system update excuse is a tactic to make money. You can review all my conversations with customer service. Everything I experienced is exactly as I described.
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I experienced significant issues with THY on my Istanbul/Hamburg flight; there was no cancellation warning in the app, and even the office staff were unaware of the situation. Due to the complex application, constantly changing rules, and airport changes, I missed my initial flight. From what I u...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
Comments