On my September 14th flight from Istanbul to Diyarbakir with Turkish Airlines, the seat I paid for was changed three times without any notification. I spoke with customer service and was assigned a non-equivalent seat. Additionally, I was not refunded the seat fee. Despite informing them of my asthma condition, I was forced to sit in that seat at the airport without any consideration. Instead of refunding my seat fee, they offered me miles, which I did not ask for. If I cannot sit in the seat I purchased and you have the right to change seats, you must refund me. Furthermore, the seat change should be to an equivalent seat, but my seat was changed from 8 to 19. They gave my seat to someone else and claimed it was due to an aircraft change, yet they could have reassigned me to the same seat as I was not seated at the back. I felt completely disregarded, and my refund was not processed. I had a very unpleasant journey, spending 2 hours managing my asthma. Is this how Turkish Airlines treats its passengers? Additionally, my refund was not processed, and I am filing a complaint.
I purchased 3 passenger tickets and paid extra for seat reservations for the Istanbul New Airport - Trabzon flight from Turkish Airlines. However, 2 days before the flight, my seat reservations were changed without my permission. When I called customer service to ask how they could change my seats w...
Although I made extra seat selections on the flight I purchased from Turkish Airlines, the company changed the aircraft on the last day to accommodate more passengers and completely disregarded the extras that we, as passengers, had paid for and were supposed to benefit from—without offering any ref...
The service of Turkish Airlines is very poor. Customers are not treated equally, and there is discrimination. They change other customers' seats to give good seats to friends and family members. Then, they act as if it is the customer's fault. If a seat has been selected for a ticket sold six months...
I booked my Turkish Airlines ticket two months ago and used the early seat selection option, choosing front-row seats due to traveling with a baby. However, due to a schedule change, my pre-selected seats were canceled without any notification. When I discovered this, I was told I would need to pay ...
Hello, I purchased a seat service from Turkish Airlines and I am not satisfied at all. During my Washington-Ankara trip, I bought a single seat according to the aircraft type, but when I boarded the plane, I found out that the aircraft type had changed and I had to travel in a three-seater instead o...
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