Before the THY TK2633 flight from Malatya to Istanbul, my daughters' seat numbers were assigned as 9C and 9A during check-in. I had a different seat number. Since my daughters are young, I paid an extra fee to secure seat 9B for myself so that we could sit together. However, when I boarded the plane, another passenger claimed that 9B was their seat. I showed through the mobile app that 9B was indeed my seat. Both of us had 9B on our boarding passes. Later, with the help of a flight attendant, I found out that my seat number had been changed to 12B despite my payment. I do not understand how my seat number could be changed despite the payment and how my 8-year-old and 3-year-old daughters could be seated next to a person with a different surname. The images of my boarding passes are attached.
On April 19, 2024, at 18:00, I had a flight from Istanbul Airport to Ankara with my mother and my 4.5-year-old daughter. 24 hours before the flight, during online check-in, the plane showed 2 seats on each side and 4 seats in the middle. Since I didn't want to sit in the middle, I paid for a seat ch...
Two days before the check-in for our TK1866 Rome-Istanbul flight, I received a message stating that my 6-year-old son's ticket had been changed. The message was later deleted, so I didn't take it seriously, thinking it was a mistake. Today, when I opened the system to check in, I found that our seat...
We had a flight with Turkish Airlines from Istanbul to Kayseri on July 22, 2024, flight number TK2010, scheduled to depart at 6:35. We checked in 24 hours in advance and were assigned seats 10a and 10b for me and my spouse. However, upon arriving at the airport, we were informed that our seat number...
On August 19, 2023, I had 3 tickets for flight TK2433 from Antalya to Istanbul with my spouse and child. Despite our electronic ticket numbers being sequential, when I attempted to check in the day before, the system assigned my child and me adjacent seats but placed my spouse in a different seat, e...
On 21.06.2024, I purchased a flight ticket for TK2220 from Istanbul Airport to Gaziantep at 06:25 AM. On 13.06.2024, I logged into the Turkish Airlines website and paid for seats 5A-5B-6A-6B. However, on 18.06.2024, I received an SMS notification that my seats had been changed without my consent, ci...
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