I purchased an economy ticket for the Bursa-Erzurum route. I arrived at 17:05 for my flight that was scheduled to depart at 17:40. However, even those who arrived before 17:05 faced the same issue; we were not allowed to board the plane. The plane departed half-empty because we didn't arrive 45 minutes earlier. Many people, including myself, were affected, and we were told that ticket refunds are not possible. Not only did we travel all the way for nothing, but we were also informed that the ticket cost would not be refunded. The staff there mocked us by saying, 'This time the plane will go half-empty, what can we do?' I want my issue to be resolved and my ticket cost to be refunded. We even suggested, 'Let our baggage stay, at least let the passengers go,' but they didn't accept that either. These actions are not befitting of THY; people don't earn their ticket money easily. Please resolve our issue.
Hello, on Monday, January 1st, we had a flight from Antalya Airport to Istanbul at 20:00. However, we were informed that we could not board the plane because the system had closed 45 minutes earlier. We were at the airport 35 minutes before the flight, ready to board, and I requested to board withou...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
On June 11, 2024, I purchased a flight ticket from THY for the 06:05 flight to Trabzon. I checked in and handed over my luggage at 04:10. After waiting in the lounge for a while, I took my two children to the restroom. At 05:36, I passed through the control point again and proceeded to gate G1G. Upo...
On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes befor...
I bought tickets from THY with two friends to fly to Giresun airport. On the day of the flight, we arrived at the airport an hour early and tried to check-in at the self-service kiosk. The attendant informed us that there were no available seats on the plane. At this point, there were still about 50...
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