My luggage was delivered broken. I took the connecting flight Nuremberg-Istanbul-Adana with Turkish Airlines. During a long journey that ended at night, I realized that my luggage was broken. I followed the steps specified on the THY website and reported the situation to the relevant unit. After the issue was investigated, I received an email from Turkish Airlines stating that it was rejected because I had not made a written application in the area due to the visible damage. When I received feedback from THY employees over the phone, the impression I got was that it was a futile effort and that it was not possible for this objection to have a positive outcome. This attitude of the country's most expensive airline and a Star Alliance member company was disappointing.
On my Turkish Airlines flight, my luggage and stroller were damaged. Despite having a damage report, they are not providing replacements. They offered me a small amount of ₺2,600, but I requested replacements for the broken luggage and stroller instead of money. They have shown no interest in addres...
On July 9, I traveled from Mardin to Istanbul on the 11:45 flight with Turkish Airlines. Thankfully, we arrived safely without any issues. While waiting for our luggage, I noticed that my suitcase was broken. I immediately went to the damaged baggage section. They inspected it and created a report, ...
Turkish Airlines delivered my broken suitcase to me on my flight from DLM to IST and NKT on July 1. The flight went from DLM to IST and then to NKT. It took me an hour after landing to notice the damage while resting at the airport, and I immediately reported it to the appropriate personnel after no...
I recently flew with Turkish Airlines from Istanbul to Nigeria, and upon arrival, I noticed that the corner of my suitcase was cracked. At first, I didn’t think much of it. However, during my connecting flight from Istanbul to Adana, my luggage was delivered to me completely shattered. When I filed...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
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