On 27/04/24, during my Marseille-SIRNAK (connecting) flight, I noticed that my suitcase's wheel, part of the zipper stitching, and the zipper security section were damaged when I arrived in Istanbul from Marseille. I immediately went to the Istanbul THY baggage services to file a report. During this process, I was inconvenienced with two children and a broken-wheeled suitcase, and my luggage was not replaced on the spot as it should have been. Later, during online communications, I was asked for the product's invoice. When I informed them that I did not have the invoice, they requested a screenshot of the current online price. When I arrived in Sirnak from Istanbul, the other new wheel was broken, and it was replaced immediately at the baggage services. However, the broken suitcase was borrowed from a friend, and I had to buy a new suitcase for them due to my embarrassment. I absolutely do not accept a repair; I want my suitcase replaced as soon as possible.
In May, during my trip to Erzincan, my baggage was damaged. The staff there told me that I could get it repaired and that they couldn't provide a new ...
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
During my flight from Cyprus to Ankara with THY on 01.12.2023, my suitcase was damaged beyond repair. I reported the baggage issue to THY, and a report was filed. However, it took 14 days for the compensation unit to respond to my claim. In their response, they requested a repair invoice or a letter...
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