Turkish Airlines is consistently refusing to allow me to use my miles with "Shop&Miles." I was instructed to send feedback along with my passport details, which I did, yet I've been waiting for two days with no response. While miles are available, it seems that THY is doing everything possible to prevent customers from using them.
Additionally, I’ve noticed that they have completely removed the option to use miles for flights with Anadolu Jet. This is extremely frustrating.
Turkish Airlines confiscated my flight miles, and I wasn’t able to book a ticket. I tried again this morning, but by then the ticket price had doubled, so I couldn’t buy it. It feels like they’re doing this on purpose and deliberately preventing me from using my miles. I’ve earned those miles throug...
My membership with Turkish Airlines’ shop and smiles program has been terminated out of the blue, and I'm not sure why. I've reached out to them multiple times by phone and email in the past two weeks but have yet to receive a response. As such, I have been unable to use my miles or retrieve those I...
I've complained several times about a problem with my Turkish Airlines loyalty points, but I've received no response from customer service because they don't respond to feedback. I made a hotel reservation and paid for it using the Turkish Airlines (THY) app. My stay was nearly 45 days ago, but the ...
Dear Sir/Madam, On April 8, 2023, I processed the missing miles from my past flights through the Turkish Airlines app. I have been waiting for months for these miles to be credited, but they still haven't been added. Last week, I called customer service. They informed me that since more than a ye...
Turkish Airlines is not allowing me to use my miles. I bought round-trip tickets from San Francisco to Istanbul for my wife and children. I paid for the return flight in business class. For the outbound flight, I purchased economy tickets thinking I could upgrade to business class using my 140,000 m...
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