I was given the option to check in online for a specific period. Following your suggestion, I chose my seat; however, just a minute before boarding, I found out that my seat was changed, and I was told I would be seated in the middle instead of the aisle. A different seat number was assigned! This situation is extremely frustrating and a very poor practice in terms of customer satisfaction. It is unacceptable that my pre-selected seat was taken away because another passenger paid for it. This practice should be stopped immediately; you should not be a company that prioritizes money. Prestige sometimes matters, but it seems like it is not valued here. Additionally, the new seat was at the back of the plane, 22D. I frequently fly with Turkish Airlines to many destinations. I have Elite membership and will soon become Elite Plus; however, this is the treatment I receive. Thank you, Turkish Airlines... The current state of your company is truly disappointing.
On April 6, 2024, I completed an online check-in for flight TK 1873 from Istanbul to MPX within 24 hours and secured seats 5-D, 5-E, and 5-G for my family. However, upon arriving at the counter, we were assigned seats in rows 30 and 31. Initially, Ms. D**** at the counter began handling the issue. L...
I traveled to Trabzon on Tuesday with Turkish Airlines Anadolu Jet flight TK7422 at 09:25 from Sabiha Gökçen Airport. When I checked in on January 8th, I was automatically assigned seat 28-F. Due to my larger build, I opted for an extra service to choose my seat and was assigned seat 6-D for a fee ...
On July 9, 2023, I purchased a ticket for flight TK2654 from Istanbul to Erzincan, paying extra for seat selection. I chose seats 5A and 5B. A day before the flight, I did an online check-in and noticed that my seats had been changed without any notification. Interestingly, the option to change seat...
On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buying the ticket, I selected my seat and paid for it. However, until the day of the flight, the seat I paid for kept changing. My seat number changed 4-5 times, and I couldn't sit in ...
I purchased a ticket for Sunday (06.08.2023) and selected a window seat (41A) two weeks in advance. 23 hours before the flight (on the night of 05.08), I checked in online and confirmed that my seat selection remained unchanged. The boarding pass generated after check-in also showed the correct seat...
Comments