Turkish Airlines Baku Flight Seat Change Issue

April 2, 2024 5:14 PM2

I was given the option to check in online for a specific period. Following your suggestion, I chose my seat; however, just a minute before boarding, I found out that my seat was changed, and I was told I would be seated in the middle instead of the aisle. A different seat number was assigned! This situation is extremely frustrating and a very poor practice in terms of customer satisfaction. It is unacceptable that my pre-selected seat was taken away because another passenger paid for it. This practice should be stopped immediately; you should not be a company that prioritizes money. Prestige sometimes matters, but it seems like it is not valued here. Additionally, the new seat was at the back of the plane, 22D. I frequently fly with Turkish Airlines to many destinations. I have Elite membership and will soon become Elite Plus; however, this is the treatment I receive. Thank you, Turkish Airlines... The current state of your company is truly disappointing.

Comments

Similar Complaints

2

Turkish Airlines Seat Reservation Issue on Flight TK 1873

April 6, 2024 7:46 AM21

On April 6, 2024, I completed an online check-in for flight TK 1873 from Istanbul to MPX within 24 hours and secured sea...

2

Turkish Airlines Seat Assignment Issue with Extra Service Fee

January 13, 2024 8:16 PM14

I traveled to Trabzon on Tuesday with Turkish Airlines Anadolu Jet flight TK7422 at 09:25 from Sabiha Gökçen Airport. W...

1

Turkish Airlines Seat Change Without Notice or Approval

July 31, 2023 4:01 PM2

On July 9, 2023, I purchased a ticket for flight TK2654 from Istanbul to Erzincan, paying extra for seat selection. I ch...

1

Turkish Airlines Seat Change Issue

July 21, 2024 1:08 PM52

On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buyi...