On February 21, 2024, I flew from Prague to Istanbul with Turkish Airlines along with my 11-year-old daughter. I paid for my daughter's ticket using Miles & Smiles points, while I purchased my own ticket with cash. I had a baggage allowance of 23 kg, and my daughter had 20 kg. We had only one suitcase weighing a total of 31 kg. Turkish Airlines informed us that a single suitcase was not allowed because the tickets were purchased separately, and thus the baggage had to be separate as well. I requested to combine the tickets since we share the same last name, but this request was denied with the response, 'We do not offer such a service.' Despite purchasing 23 kg for myself and 20 kg for my daughter, I had to pay an extra baggage fee due to having only one suitcase. Even though we had a total baggage allowance of 43 kg for two people, I was still required to pay an additional baggage fee. Turkish Airlines provided no assistance in this matter. On international airlines like Lufthansa or Aegean Airlines, it is possible to combine tickets even if they are purchased separately for a mother and daughter. Additionally, as I mentioned before, I was able to pay for my daughter's ticket with miles, but I had to buy my own ticket due to insufficient miles. Turkish Airlines has always been my preferred airline, but this incident has deeply saddened and disappointed me.
Before our Turkish Airlines flight from Thessaloniki to Istanbul at 21:45 local time on November 16, 2024, during check-in, Turkish Airlines requested an extra fee of €37 because I had purchased three pieces of 23 kg luggage in advance. When I handed over two suitcases weighing 30 kg and 21 kg in to...
On June 13, 2024, I took my wife and our two children, one 10 months old and the other 5 years old, to Kahramanmaraş Airport for their flight to Pristina. After completing the check-in process for the Istanbul flight, my wife wanted to check in two cabin bags weighing 16 kg each along with the regul...
On May 22, 2024, I purchased a flight from Istanbul to Paris via Turkish Airlines. I used my Miles & Smiles card to buy the ticket, and all my information is recorded. Later, I wanted to add my 4.5-year-old son to the ticket. However, the system did not allow me to purchase the ticket because my son...
On August 25, while traveling from Erzurum to Oulu (Finland) as a family (2 adults, a child, and a baby), my daughter's ticket (ticket number 2352233283972) was not accepted for the flight between Helsinki and Oulu. Finnair couldn’t find the ticket associated with that number, and we couldn’t board ...
I traveled with Turkish Airlines on 02.05.2024 from Stuttgart to Istanbul. The flight, which was scheduled to depart at 15:15, took off at 16:30. Upon...
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