I traveled with Turkish Airlines on 02.05.2024 from Stuttgart to Istanbul. The flight, which was scheduled to depart at 15:15, took off at 16:30. Upon arriving at the baggage claim area with my 23-month-old child, we were informed that our luggage had not arrived. I initially thought it was a joke. We were given a form to fill out, and we were told that our luggage would arrive on the next flight and be delivered to our address the following day. Despite calling at least 15 times on 03.05, it is now 19:36, and we still have not received our luggage, my child's clothes, or his medication, nor do we have any of our own clothing. We were then told that the luggage would arrive in three separate deliveries, which could take up to 5 days. We are now forced to travel from Beylikdüzü to the airport at night, hoping that the luggage arrives. Once we return to Germany, we will take legal action and do everything necessary. Such an issue is not expected from a company like this.
On October 10, 2024, I flew on Turkish Airlines flight TK1528, only to discover upon arrival in Istanbul that all the luggage from the flight was left behind in Düsseldorf. When we went to the baggage claim, we were shocked to learn that none of the bags had been loaded onto the plane. It felt like ...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On November 19, 2023, I was on THY flight TK2201 scheduled for 12:00 PM. We were delayed for 45 minutes on the plane before taking off. After arriving at Istanbul Airport, we waited another 45 minutes for our luggage, but it never arrived. Later, the staff informed us that the luggage for 25 passeng...
After my flight with Turkish Airlines on 13.07.2023, from Dalaman to Adana via Istanbul, four of my suitcases, including items for my baby, were not transferred to the IST-ADA flight and only arrived at Adana airport the next day. During this time, we had to make extra purchases for our child's basi...
I am extremely disappointed with Turkish Airlines. On Monday, July 8th, we set out from Elazig to Bodrum with a layover in Istanbul. We planned a 3-day vacation. Unfortunately, due to the layover in Istanbul, we couldn't receive our luggage. We were a group of 5, including two children, and our lugg...
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