Resolved

Turkish Airlines Flight Delay and Missing Luggage Issue

Turkish Airlines Flight Delay and Missing Luggage Issue
May 3, 2024 8:09 PM32

I traveled with Turkish Airlines on 02.05.2024 from Stuttgart to Istanbul. The flight, which was scheduled to depart at 15:15, took off at 16:30. Upon arriving at the baggage claim area with my 23-month-old child, we were informed that our luggage had not arrived. I initially thought it was a joke. We were given a form to fill out, and we were told that our luggage would arrive on the next flight and be delivered to our address the following day. Despite calling at least 15 times on 03.05, it is now 19:36, and we still have not received our luggage, my child's clothes, or his medication, nor do we have any of our own clothing. We were then told that the luggage would arrive in three separate deliveries, which could take up to 5 days. We are now forced to travel from Beylikdüzü to the airport at night, hoping that the luggage arrives. Once we return to Germany, we will take legal action and do everything necessary. Such an issue is not expected from a company like this.

Comments

Similar Complaints

Turkish Airlines Elazig-Istanbul-Bodrum Flight Luggage Issue

July 9, 2024 8:58 AM14

I am extremely disappointed with Turkish Airlines. On Monday, July 8th, we set out from Elazig to Bodrum with a layover ...

Turkish Airlines TK2312 Flight - Missing Luggage Upon Arrival

July 17, 2024 12:00 PM30

On July 17, 2024, I flew from Istanbul Airport to Izmir Adnan Menderes Airport on Turkish Airlines flight TK2312, depart...

Turkish Airlines Flight Rescheduling Issue

May 7, 2024 12:03 AM24

On April 21, 2024, I had a flight from Istanbul to Samsun. I arrived at the airport at 5:00 AM for my 6:20 AM flight, wi...