Turkish Airlines Baggage Damage Issue

On July 12, 2023, I had a flight with Turkish Airlines from Istanbul Airport to Adana Airport. After the flight, I noticed that my newly purchased suitcase, which I had bought just a day before the flight, was severely damaged and had a cut. I then went to the baggage claim office, but the staff prioritized other customers behind me, which was frustrating.

Additionally, I had arranged a vehicle to travel from Adana to Mersin, adding to my stress. While I was waiting for a long time, the staff told me that they couldn't process my claim because the internet was down and that I needed to call them later. I was left stranded with a broken suitcase, and my trip was long and round-trip, meaning I needed a new suitcase. They also told me there were no replacement suitcases available.

After hours of phone calls, I managed to get my case opened, but I had to return later. Without finding a solution, I returned to Istanbul. I had four suitcases with me, three of which were also damaged. The baggage claim office caused so many issues that I didn't even bother to visit the office at the Istanbul airport, as I had already called a vehicle. As of August 10, 2023, Turkish Airlines has not provided any solution or resolution.