Hello, today I purchased round-trip tickets for February 2024 for myself, my spouse, and my 2.5-year-old child. After purchasing the tickets, I noticed that seats 12A and 12B were automatically assigned to me and my child, even though I had not purchased any seats. Seeing this, I paid ₺45 to buy seat 12C for my spouse so that she wouldn't be left out, both for the outbound and return flights. About 5 hours after buying the tickets, I noticed that the paid seat for my spouse was still there, but the seats assigned to me and my child had disappeared as if they never existed. I've never seen anything like this. I request a refund of the ₺90 (₺45 * 2) I paid for my spouse's seat from Turkish Airlines, or I request that the seats initially assigned to me and my child be reassigned to us.
On August 19, 2023, I had 3 tickets for flight TK2433 from Antalya to Istanbul with my spouse and child. Despite our electronic ticket numbers being sequential, when I attempted to check in the day before, the system assigned my child and me adjacent seats but placed my spouse in a different seat, e...
We had a flight with Turkish Airlines from Istanbul to Kayseri on July 22, 2024, flight number TK2010, scheduled to depart at 6:35. We checked in 24 hours in advance and were assigned seats 10a and 10b for me and my spouse. However, upon arriving at the airport, we were informed that our seat number...
On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when...
On August 10, 2023, I purchased a round-trip ticket for two people from Istanbul to Paris for the dates of February 10, 2024, and February 17, 2024. During the purchase, I also selected seats for both passengers for an additional fee. The chosen seats were 15A and 15B, and I paid part of the amount ...
Hello, On April 24, 2024, I purchased a plane ticket from Istanbul Airport to Hatay Airport. To avoid any issues, I paid extra to book seats next to my spouse. Yesterday, I received a message stating that my seat had been changed due to operational reasons. When I checked the plane, the back sectio...
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