On July 14, 2024, the TK2646 Istanbul-Elazig flight departed with a 1-hour delay. While charging my phone using my personal PowerBank on the plane, the flight attendant intervened and informed me that using a PowerBank during the flight was prohibited. When I mentioned that there was no such instruction in the safety video or on the safety card, she claimed that this directive was communicated exclusively to them by the THY headquarters a month ago. Upon researching this on the THY website, I found no such directive or regulation. Unfortunately, I couldn't get the flight attendant's name as her nametag was covered by her scarf. Not only was I unable to charge my phone during the flight, but the plane also made a rough landing at Elazig Airport, causing me (I have arrhythmia) and many other passengers to panic and become extremely frightened. Of course, there was no apology or explanation from the pilot or cabin crew regarding the rough landing. I don't know if this complaint will be taken seriously, but the situation with THY and its staff deeply saddens and inconveniences us.
On 07/07/2024, I was on THY's flight TK-2205 from Kahramanmaras to Istanbul, scheduled to depart at 18:00. Upon boarding, I couldn't find a place to store my luggage, so I called the flight attendant. She informed me that there was no available space at the moment and suggested I place one bag under...
I would like to share an incident that happened on my THY flight and seek your assistance on how to properly file my complaints and which authority to contact. Flight safety announcements and cards in all airlines state that mobile phones should be used in airplane mode. On December 28, 2023, during...
I couldn't make it to my THY flight from Izmir on January 28, 2024, at 11:00 AM at Istanbul Airport. At the first security check around 10:20 AM, we were held up for 10 minutes because someone else's belongings got stuck in the machine. With a child in my arms, a suitcase in hand, and a backpack, I ...
On October 2, 2023, our Istanbul to Antalya flight TK 2410 was delayed twice and eventually canceled. We managed to get on flight TK 2414 and arrived in Antalya, but our luggage was missing. We couldn't find any representative at the airport; the lost and found office only took our application and t...
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