On 30.06.2024 at 20:00, I booked a flight with THY using a stretcher service for 7 tickets, supported by a fully signed doctor's report. When I arrived at the D21 special services check-in, the staff members e*** b**** and h*****k****** informed me that my report did not mention stretcher transport and that I needed to renew it.
Despite explaining that it was impossible and that I had obtained the ticket directly from the THY Izmir office by showing all the reports, they insisted that they could not accept the passenger without the specific mention of stretcher transport in the report. For half an hour, even with the hospital assistant confirming the sufficiency of the report, they made my mother, who had undergone spinal surgery, wait unnecessarily.
Eventually, they allowed us to proceed, stating that we could fly since no updated information had arrived. How can staff at the special services counter of an institution like THY be so incompetent? It was an incredibly poor and distressing experience. We are still waiting to board the plane.
Shame on THY. Stop using slogans like 'Feel like stars,' as they are meaningless now. If THY has reached this state, the quality of the staff is truly concerning.
On May 1, 2024, my disabled mother na*****, my son, and I, her companion S*** b****, arrived at the THY check-in counter at Izmir Adnan Menderes Airport to fly to Istanbul Airport with the reference ticket tbykfm. The THY check-in staff informed us that my mother could not board the plane because sh...
On 03.08.2023, we requested special service for my 84-year-old mother, who has a flight ticket for the 11:35 Istanbul-Rize flight, due to her age and Parkinson's disease. Passengers with special service requests are not allowed to check-in 24 hours before the flight. We were at the counter 45 minute...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
Hello, I had a flight with THY from Ordu Giresun Airport to Istanbul Airport on 25.07.2024 at 11:00. I arrived at the airport at 09:00 and checked in two hours earlier. I proceeded to the gate and waited, but due to several incorrect announcements by the airport, I missed my flight. When I informed ...
I couldn't make it to my THY flight from Izmir on January 28, 2024, at 11:00 AM at Istanbul Airport. At the first security check around 10:20 AM, we were held up for 10 minutes because someone else's belongings got stuck in the machine. With a child in my arms, a suitcase in hand, and a backpack, I ...
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