I am raising a complaint against THY. On 03.08.2023, I realized that the ticket I had purchased for my wife and children for the date 13.08.2023 was incorrect. I immediately called for a ticket change 4 hours before the flight. The THY call center told me they could put the ticket on standby, and I had to accept it. Since there were no available seats on the 13.08.2023 flight, the tickets were put on standby for the 14.08 flight, but I saw that there were no available seats on any of these flights. Constantly waiting for flights and traveling back and forth to the airport with my small children was exhausting. I noticed that there was availability on the 17.08.2023 flight at 08:30 and called the THY call center to transfer my standby tickets to this flight, stating that I would pay any difference if necessary. They told me I needed to fill out a feedback form for this, which I did. However, by the time I received a response to this feedback form, there were no seats left on the plane. I had asked the representative about the possibility of no seats being left and was assured I would get a response within 1-2 hours. They responded 4-5 hours later, and it was negative. By then, there were no flights left on 17.08. The only available option was business class, with a ticket price of ₺8,500. This price is exorbitant for three people.
I purchased tickets from THY for four adults and two children. Our flight was scheduled for June 7, 2024, at 9:40 AM. After a month, we received a message stating that our flight was changed to 3:30 PM due to operational reasons. Since we did not approve this change, we were told we could look for o...
On March 20, 2024, I purchased tickets for my wife and child for the April 14, 2024, 19:35 Istanbul to Diyarbakır flight with reservation number 2352221877851 from the THY website. I paid an extra ₺150 for seat selection during booking, selecting seats 8A for my child and 8B for my wife. Today, when...
On June 5, 2023, I purchased a three-person family ticket from the official THY website for a flight from Switzerland to Turkey scheduled for August 13, 2023, costing approximately ₺1,300. For two months, everything went smoothly until the day of the flight. During check-in on August 13, I was infor...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
On 12.02.2023, I purchased tickets for two people for Istanbul-Adana and Konya-Istanbul flights. I canceled the tickets for my guest passenger. I called the call center and was directed to cancel through the app. I canceled my guest passenger's tickets via the mobile app. A message appeared stating ...
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