I had a terrible experience with Turkish Airlines when my flight to Hatay was unexpectedly canceled. Even though they assured me they would transfer me to a different flight, the customer service team failed to follow through, leaving me in a state of uncertainty. Adding to the already chaotic situation, the airport staff mistakenly directed me to Adana instead of Hatay, which resulted in significant financial and emotional distress throughout the journey from Adana to Hatay. The customer service of Turkish Airlines has been extremely unhelpful, consistently denying any possibility of reaching a fair resolution. I kindly request appropriate compensation for the financial and emotional hardships I have experienced.
I purchased a flight ticket from Turkish Airlines. I have never experienced anything like this before. Even if they had planned to inconvenience passengers, they wouldn't have done it to this extent. We bought a flight ticket from Hatay to Istanbul Airport for August 23, 2023, at 03:25. We traveled ...
I purchased a round-trip flight ticket from Adana to Istanbul with Turkish Airlines. However, I mistakenly booked the return ticket from Istanbul Airport instead of Sabiha Gokcen Airport. I realized this mistake immediately after booking and called customer service within 5 minutes. I explained that...
I missed my departure flight on May 15, 2025, and Turkish Airlines canceled my return ticket without asking me and without informing me. They did this without issuing a refund or providing any explanation. I was left in a very difficult situation abroad and had to purchase a new, very expensive tick...
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
We experienced the February 6 earthquake in our home in Hatay. We lost and buried our loved ones. We couldn't enter our home and couldn't find a place to stay. Our car was stuck in the rubble and was completely unusable. We were trying to move away from the earthquake zone. On February 20, I bought ...
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