I purchased a ticket from Turkish Airlines, but without any notification, it was canceled by THY. No one is providing information on the reason. I went to the airport at 3:00 AM, and despite completing online check-in, they told me my ticket was canceled. I don't understand this irresponsibility and how it has caused so much trouble and inconvenience. My issue needs to be resolved. I trusted THY, but all my plans have been ruined. When I asked to buy a new ticket, they said there were no available seats.
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
On June 5, 2023, I purchased a three-person family ticket from the official THY website for a flight from Switzerland to Turkey scheduled for August 13, 2023, costing approximately ₺1,300. For two months, everything went smoothly until the day of the flight. During check-in on August 13, I was infor...
Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had ...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
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