I've encountered an issue with Turkish Airlines where my status miles are being reduced without any explanation or notification. This isn't the first time it's happened - I experienced a similar problem about two years ago, but I couldn't prove it then.
As you can see in the attached photo, my status miles have been arbitrarily decreased. The image also shows the expiration dates of my miles, so they can't claim it's due to expired miles like they did last time. I'm curious to hear what explanation they'll offer this time!
This unexplained reduction in miles is frustrating and undermines my trust in the Turkish Airlines Miles&Smiles program. I'm seeking a clear explanation and resolution for this issue.
I recently noticed that Turkish Airlines has been unfairly and intentionally deducting status miles from my Miles & Smiles account. I have been keeping track of my miles periodically, and I found that 2,400 status miles were deducted from my account during July and August. I understand that some mi...
I realized that Turkish Airlines' Miles & Smiles program is completely unreliable. I wanted to compare the current status of my miles by noting them periodically. On May 14, the required miles to upgrade from Classic to Classic Plus membership was 7,970. My ratio in Classic membership was 68%. Today...
I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I...
My membership with Turkish Airlines’ shop and smiles program has been terminated out of the blue, and I'm not sure why. I've reached out to them multiple times by phone and email in the past two weeks but have yet to receive a response. As such, I have been unable to use my miles or retrieve those I...
I had held the Classic Plus status in the Turkish Airlines Miles&Smiles program for a long time. However, as of November 2025, my membership status was downgraded to Classic without any reasonable explanation. I believe this situation is unfair. On Turkish Airlines’ official website, under the Miles...
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