I realized that Turkish Airlines' Miles & Smiles program is completely unreliable. I wanted to compare the current status of my miles by noting them periodically. On May 14, the required miles to upgrade from Classic to Classic Plus membership was 7,970. My ratio in Classic membership was 68%. Today, the required miles for Classic Plus is 10,201 and the ratio is 59%. I know that some miles may expire periodically. When I checked this, the system showed the message 'You have no miles expiring this year.' So, according to Turkish Airlines' own system, my miles should not be expiring, yet they are disappearing on their own. It's like pouring water into a leaky bucket. When I asked customer service about this issue, they responded with an automated reply saying there is no problem with my miles, dismissing my concern. When I asked them to send me a statement of the deducted miles, they didn't provide it. If my miles are being deducted due to expiration, why don't they appear on my mileage statement?
I recently noticed that Turkish Airlines has been unfairly and intentionally deducting status miles from my Miles & Smiles account. I have been keeping track of my miles periodically, and I found that 2,400 status miles were deducted from my account during July and August. I understand that some mi...
I had held the Classic Plus status in the Turkish Airlines Miles&Smiles program for a long time. However, as of November 2025, my membership status was downgraded to Classic without any reasonable explanation. I believe this situation is unfair. On Turkish Airlines’ official website, under the Miles...
I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I...
I've encountered an issue with Turkish Airlines where my status miles are being reduced without any explanation or notification. This isn't the first time it's happened - I experienced a similar problem about two years ago, but I couldn't prove it then. As you can see in the attached photo, my stat...
Dear Sir/Madam, On April 8, 2023, I processed the missing miles from my past flights through the Turkish Airlines app. I have been waiting for months for these miles to be credited, but they still haven't been added. Last week, I called customer service. They informed me that since more than a ye...
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