On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes before the flight and that my time had expired. Unaware of this requirement, I lost my ticket, for which I had paid, due to the time wasted waiting in line. If there had been additional staff and the line had not been so long, I would have made it onto the flight. Despite there still being time before the gate closed, I was told there was nothing that could be done and was handed a paper offering a discounted ticket. The earliest available flight was two days later, and I had to pay the same price of ₺1700, despite the so-called discount. This caused issues at my workplace and resulted in financial loss. I did not expect a large company like THY to cause such inconvenience. I am disappointed.
Hello, on Monday, January 1st, we had a flight from Antalya Airport to Istanbul at 20:00. However, we were informed that we could not board the plane because the system had closed 45 minutes earlier. We were at the airport 35 minutes before the flight, ready to board, and I requested to board withou...
On the evening of August 13th, I arrived at the airport to fly from Kayseri to Istanbul on the 20:25 THY flight. When I got in line for check-in, I didn't realize it was 19:48. The counter screen was on, and there were two people ahead of me. However, while waiting, the screen suddenly turned off, a...
THY overbooks flights and does not allow online check-in. Additionally, their staff provides misleading information, causing confusion and inconvenience to customers. They think offering money can compensate for all this trouble. Despite purchasing my ticket months in advance, I was not allowed to c...
Early this morning at 04:50, I received news of a funeral and urgently booked a ticket for the 08:10 Ankara-Izmir flight with THY. I rushed to the airport and arrived at 07:15. While waiting in line, I was told that 'check-in is closed' and was not allowed to board the plane. They said it closed '2 ...
This morning, I went to Istanbul Airport with my family to catch the 07:45 flight to Adiyaman. Despite arriving at 06:25, we were not notified about any issues. The airport was extremely crowded, and we waited in line for check-in. By the time it was our turn at 07:15, the staff informed us that the...
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