I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer service center or confirm the new flight time via the mobile app. However, the system did not allow me to confirm the new time. Therefore, I called the customer service center. The representative asked for ₺7500, stating that otherwise, I would not be able to board the connecting flight. In a rush and panic, I paid the amount with my credit card, and my flight was confirmed. Later, I realized that this process should have been free. I reported the incident to THY, explaining the situation. THY did not take responsibility and claimed that no charge was made. The amount was withdrawn from my card by an entity named 'mobile flight ticket.' There seems to be a network within the THY customer service center. I do not understand how they can access the THY system so easily. I expect THY to provide an explanation for this situation and to resolve my grievance.
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
My Istanbul - Stockholm flight booked through THY was canceled. I was informed about the cancellation one day before the flight. When I contacted customer service at 0850242 1431, the representative mentioned they could assist with a new flight ticket but requested a high fee of approximately ₺10,00...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
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