I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I contacted them again only to be told that my ticket had been canceled, and instead of a refund of ₺2,500 (for two people), I received only ₺25. Additionally, I want to mention that I was in Ardahan, and the airport was in Kars. We traveled there, and the transportation cost was ₺130 per person, totaling ₺520 for the round trip. In total, more than ₺3,000 was wasted, and we were unnecessarily put in a difficult situation. I urge Turkish Airlines (THY) to consider my message. Otherwise, I will take this matter to court.
I am filing a complaint against Turkish Airlines (THY): On October 11th, we purchased round-trip tickets from Istanbul to Bari (departure on October 11th and return on October 17th) using our T.C. ID numbers as instructed by a THY representative. Later, we were informed that the flight could only be...
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
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