I purchased a two-person plane ticket and seat selection with THY, but when I tried to check in, I was assigned a different seat number than the one I had previously purchased. The seats that were supposed to be next to each other were given in separate locations. I contacted customer service multiple times, and each representative gave me different information. One said the seats were as I selected but couldn't be checked in, while another said I had only purchased one seat, not two. When I asked how it was possible that I received an email for two seats and provided a screenshot of the payment for two seats, they couldn't answer. This is not the first time I've encountered such unprofessionalism with THY regarding seat selection. Unfortunately, my flight will have already taken place by the time this is published, so I don't expect any resolution here. But be aware that buying a seat with THY means nothing; seats are assigned arbitrarily.
THY misleads its passengers by offering 'seat reservations' for a fee before check-in, but it's all an illusion. Here's what happened: I instructed the agency to purchase seats for our return flight with my spouse using PNR v n d h z c. The agency confirmed that they sold us seats 12J and 12K on the...
I purchased a flight ticket from THY for a connecting flight from Isparta to Gaziantep via Istanbul on 02.08. I received an email that the second flight was rescheduled. I approved the change for the second flight. On the day of the flight, I couldn't check-in due to the first flight also being dela...
As every year, I bought tickets for my children who are coming from abroad for vacation 3-4 months in advance and selected their seats. We have a single PNR and 3 passengers. Three days ago, when I checked, I found out that two of my children were assigned their seats, but my daughter was moved to a...
On August 10, 2023, I purchased a round-trip ticket for two people from Istanbul to Paris for the dates of February 10, 2024, and February 17, 2024. During the purchase, I also selected seats for both passengers for an additional fee. The chosen seats were 15A and 15B, and I paid part of the amount ...
I purchased tickets for my wife and six-year-old child on THY. When I logged into the online system to select seats 24 hours before the flight, I saw that two seats were assigned together and one separately. As is known, additional fees are required for desired seats. Since we are traveling as a fam...
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