I purchased a round-trip Baku-Istanbul ticket from Turkish Airlines. Despite arriving half an hour before the departure of my outbound flight, I was not allowed to board. On the same day, I bought another outbound ticket from THY. When the return date approached, I called customer service to confirm if there were any issues with my ticket and was told there were none. I then purchased baggage worth around ₺2000. However, during check-in, I found out that my ticket was canceled. THY sold baggage for a canceled ticket! When I asked why the ticket was canceled, I was told it was because I didn't use the outbound ticket. Even if I missed the flight, I had bought another ticket from THY. Couldn't the authorized person in Baku make the necessary changes? If I had been informed that I might face issues with the return ticket and might need to pay a price difference, I would have agreed to pay. Upon arriving at the airport for my return flight, I discovered my ticket was canceled. I spent an hour talking to customer service (spoke to 5-6 people) trying to resolve the issue, but received only evasive answers. Finally, someone admitted that the person who sold the ticket should not have left it open and should have linked the tickets and applied the price difference, but then transferred me to someone else and disappeared. My approximate loss is ₺18,000. It's unacceptable for THY to sell baggage for a canceled ticket and employ incompetent staff in customer service or sales! This does not befit a brand representing our country worldwide like THY! I demand a refund for both the ticket and the extra baggage fee I paid!
I purchased a non-refundable and non-changeable round-trip ticket from THY for travel between Istanbul Sabiha Gokcen and Berlin. My travel plans changed, so I bought a separate outbound flight. When it was time for my return flight, I couldn't find my return ticket. When I called customer service, t...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
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