In June, I purchased a THY flight ticket for August 26th from Trabzon to Izmir with a stopover in Istanbul. I also booked an early reservation at a hotel and paid for airport transfer to the hotel for my vacation, but I had no idea THY would cause such an issue. Upon arrival at the destination, I learned that our baggage would arrive on a different flight. Two of my three bags arrived on one flight, while the remaining bag seemed to be on a tour around Turkey. I waited 4 hours for my luggage. Since I couldn't get my luggage, the transfer service I paid for to get to my hotel was wasted. With a 4-year-old child, we were stranded at the airport without food or water, unable to find a single THY employee to assist us. Despite making the necessary complaints, they did not take responsibility for the inconvenience they caused. They also refused to reimburse the transfer fee I lost. I experienced this inconvenience because of THY. I am requesting compensation for my loss.
I purchased a THY flight ticket from Izmir to Igdir with a layover in Istanbul. The flight was delayed by 1 hour and 20 minutes. When we boarded the Izmir flight at the time we were supposed to catch our connection in Istanbul, we spoke with the staff about our situation. They assured us that the co...
During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one ...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
I had a flight ticket with THY from Istanbul to Izmir. I experienced delays on both ends. My 22:10 flight was gradually delayed to 00:40. Since transportation stops in the middle of the night, I had to spend an additional flight fare on a taxi. On the return trip, there was another delay. When I ask...
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