I had opened my ticket number 235...33 in the last week of June 2023. However, when I called customer service on 21/09/2023 to use this open ticket for an Ankara-Istanbul economy class flight, I was informed that I could not use my open ticket. The customer representative mentioned that it could be a system error and advised me to provide feedback. After a 40-minute conversation with three different customer representatives, I am still waiting for a response regarding why the ticketing process was incomplete and why I couldn't use my open ticket. I don't understand why I have to follow up on this issue when it is not my fault. I cannot use my open ticket, and nobody knows why. I wish good luck to your representatives who suggest solving non-customer-related problems through feedback.
On August 8, 2023, I missed my flight 30 minutes before departure and was denied boarding. A THY employee then informed me that my ticket would be converted to an open ticket. I agreed and purchased a new ticket. Now, I have contacted the call center to use the open ticket. I was told that I could u...
On July 18, 2024, at 19:45, I purchased an economy package ticket from Istanbul Airport to Kutahya Zafer Airport. I mistakenly bought the ticket for the wrong date and requested to change it to July 19, 2024. The customer service representative informed me that date changes were not possible, but I ...
On September 15, 2022, I purchased a ticket for the Ankara-Dalaman route with the ticket number 2352481188597. A day before the flight, I received a message from THY informing me that my flight was canceled. I called the call center and was told that they could not refund me, but I could use the tic...
On November 3, 2023, we went to Istanbul Airport for our Istanbul-Tivat flight and learned that the flight was canceled due to technical reasons. The officials at the airport informed us that the ticket was purchased through an agency and that cancellations and refunds could not be processed. I did ...
In the summer of 2023, I put my ticket on hold and started the process of using it by calling the Turkish Airlines call center on June 8, 2024. The representative on the phone informed me that I could complete the ticketing process by July 5, 2024. I was then transferred to the ticketing department....
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