Two days ago, I purchased a round-trip domestic ticket via the THY app, and although the amount was deducted from my account, I cannot see my ticket details either via email or the app. As soon as I noticed this, I contacted THY customer service. However, after two days of discussions with customer representatives, I have made no progress. The customer representative keeps saying they are creating an urgency record but does nothing more than stall me. I asked them to send me the urgency record via email, but they said they don't have such a procedure. I mentioned that I had sent the receipt showing the amount deducted from my account and asked if they could see it. A lady responded that they could only see it was uploaded but not the content.
I asked if I could speak with someone more authoritative, but she said she was the most authoritative person I could speak to. From this, I understand that THY engages its customers with a team of people who are inadequately informed and focused on stalling rather than resolving issues. My flight is on the 13th of this month, and I hope the issue is resolved by then. If they couldn't resolve the issue in two days, how will they resolve it in the remaining two days? This remains a mystery... I hope I don't suffer more and that no one else suffers like I do.
I noticed an error in the ticket I purchased from THY and contacted customer service 15 minutes later. I was instructed to immediately create a feedback form and reach out to them again. Over the course of a week, I called 5-6 times to remind them, and each representative created an urgency record. ...
I booked a ticket through the THY mobile application. The last date for ticketing the reservation was 20.07.2023. On that day, I called the THY call center. However, it turns out the number I called was not the THY call center but an agency. The person on the phone did not make this clear at all and...
THY overbooking refund problem. Hello, On the morning of April 16, 2024, we processed overbooking transactions at the THY counter at Istanbul Airport. Ticket number: 2354083501966. We were told that the refund would be made within 5-7 business days. My wife and son also did the same transaction wi...
I made a reservation and locked in the price for my international flight tickets with THY, but the reservation information was not reflected in my account, so I cannot purchase them! I realized I had multiple accounts under my Miles and Smiles membership due to being unable to update my personal inf...
Due to overbooking, I was directed to open a feedback because THY ticket sales offices did not have cash to pay the compensation decided for me. The issue was initially opened with TK-9819716 on November 16, 2023. Despite being informed that they would resolve the issue within a maximum of 14 days, ...
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