I noticed an error in the ticket I purchased from THY and contacted customer service 15 minutes later. I was instructed to immediately create a feedback form and reach out to them again. Over the course of a week, I called 5-6 times to remind them, and each representative created an urgency record. Despite the feedback being due within 2-7 days, it has not arrived even after 7 days, proving how well THY customer service records issues. I wish they hadn't created an urgency record; maybe then I could have received a positive or negative result. Meanwhile, a globally recognized brand is still trying to figure out when I purchased the ticket. If they work a bit harder, I believe they could even split the atom. Of course, with the help of customer service and urgency notifications!
Two days ago, I purchased a round-trip domestic ticket via the THY app, and although the amount was deducted from my account, I cannot see my ticket details either via email or the app. As soon as I noticed this, I contacted THY customer service. However, after two days of discussions with customer ...
Due to overbooking, I was directed to open a feedback because THY ticket sales offices did not have cash to pay the compensation decided for me. The issue was initially opened with TK-9819716 on November 16, 2023. Despite being informed that they would resolve the issue within a maximum of 14 days, ...
I bought a ticket for 2 people from the Turkish Airlines mobile application, and after 2 minutes I realized that I entered the same surname for both passengers by mistake, I immediately called THY and they told me to write a feedback e-mail at least 4 times and we made 7 phone calls even though I se...
I missed the ticket I bought from THY because I was sick and they told me that they could help me if I submitted a report. They said they could help me. Since it was a business trip, I had to buy it again and I waited, but I waited almost 4 days of the trip I planned for 1 week and I was forced to b...
In the case of an organization that cannot even perform a basic operation: I have been trying for 10 days to change the incorrect text on the last name on the ticket we purchased. I called through the feedback line. They stated that they would be unable to make changes after 9 days. They could only ...
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