On 20.01.2024, after purchasing a ticket from Turkish Airlines for a flight from Denizli to Istanbul, I did not receive any message or information about my flight. I arrived at the airport at 08:33 for my 09:30 flight. I wanted to get information about my flight and its departure time from the staff there. However, without even looking at me, they said, 'There is still time for your flight, an announcement will be made.' When I went back half an hour later to get information about the flight, the staff member directed me to another person with a dismissive attitude, and that person told me I hadn't checked in. No information was given to me about this during my first inquiry, and I hadn't received any prior messages. As someone who doesn't travel by plane frequently, it can't be expected that I would be aware of such a requirement. The staff at Denizli Cardak Airport were very indifferent and seemed unwilling to communicate. Despite repeatedly stating that I had an important appointment to catch, they dismissed me with 'unfortunately.' In the end, when I realized I wouldn't be allowed in, I had to cancel my ticket. Only ₺19 of my ticket was refunded. I never expected to be treated this way by Turkish Airlines, and this situation left me very disappointed. Additionally, the travel cost to the airport, which is far from the center and many places, adds to the frustration. We passengers are paying both financially and emotionally for their lack of information.
On January 16, 2024, I had a flight ticket with Turkish Airlines from Istanbul Airport to Antalya Airport at 13:45. At 13:23, we were in front of gate G5(A), and there was no staff there. Later, a staff member from the adjacent gate came and mockingly said, 'Your plane has left,' and insulted us. We...
I arrived at the airport 45 minutes before my 23:55 Ankara-Malatya flight on 06.08.2023, only to be told by the staff that I was late and they couldn't take my baggage. I was given a late check-in card. I asked the same staff member if I could buy a new ticket from Istanbul, and they said I could. A...
I want to share the severe and double hardship I experienced at the hands of Turkish Airlines. On June 20, 2024, I boarded flight TK0382 from Istanbul to Tbilisi at 13:30. After reaching Tbilisi, due to weather conditions, we landed at Trabzon Airport around 17:00. Up to this point, everything was ...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
On January 28, 2024, despite arriving at Istanbul Airport an hour before my TK2244 flight scheduled at 13:20, I faced delays at the security check due to combined domestic and international lines and a halted conveyor belt. There was also a long queue at the baggage drop-off. When it was my turn, I ...
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