I had a flight on Saturday, January 27, 2024. The suitcase that I handed over to the baggage unit in brand new and sturdy condition was returned to me deformed, crushed, and with a broken wheel. Immediately after receiving it, I reported the situation to the relevant personnel. The gentleman in charge stated that the wheel could be repaired but there was nothing they could do about the other damages, and that this was the procedure. He took a report and mentioned that I would be contacted within the day. I was not given a tracking number for the report. I was sent home with a broken wheel, feeling aggrieved. Besides the wheel being repairable, my suitcase, which I handed over in brand new and sturdy condition, cannot be returned to me with severe damage all over. I have another trip tomorrow, and when I contacted the relevant people, they told me to have the suitcase repaired myself and send the invoice. I am traveling tomorrow, and it is not fair that I have to go back and forth for damage caused by you. I do not accept this situation and will defend my rights to the end. If necessary, I will file a complaint with Consumer Rights. I demand that this grievance be resolved and a new suitcase be delivered to me by the time of my trip tomorrow.
I traveled from Istanbul to Antalya with Turkish Airlines on 11.09.2023, departing at 10:40 due to a delay. Upon arrival at Antalya Airport, I noticed the staff handling the baggage carelessly, as if they didn't care if it broke. When I went to collect my luggage, I found that the wheel was broken. ...
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
In August, I flew from Izmir to Istanbul, and when I received my luggage, it was both crushed and had a broken wheel. We created the necessary documents with the authorized personnel at that moment and started the process. There was no one to help me carry my suitcase, and I was in a very difficult ...
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
On September 10, 2023, during a flight with Turkish Airlines, my suitcase was damaged. I reported the issue to the airport authorities immediately and they documented it. They mentioned that they could provide a new suitcase during my visit to the city if they managed to procure one, or I could get ...
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