Hello,
On March 23, 2024, during my Kahramanmaras-Ankara flight, one side of my suitcase, which I handed over in good condition, was torn off and my suitcase was damaged during transportation. When I went to the responsible office before leaving the airport, they gave me an information sheet stating that since it was not completely torn or broken, a new one would not be provided, and I needed to have it repaired and send the invoice to the specified email address. Moreover, the staff at the airport tried to fix the interior parts of my damaged suitcase by opening it. However, one of the metal rods used for carrying was broken, and the other was still intact; therefore, they requested that I get it repaired and send the invoice. Additionally, I lost time there, I was very sick, and I missed my bus. I was inconvenienced in every way because of your company. Now I ask, is it my responsibility to repair and manage the process of a suitcase damaged due to an action entirely caused by your company? Or should your company rectify its mistakes? I kindly request that you compensate for this situation, which was not caused by me and has caused me distress, by sending a new suitcase. I do not have the time to get the suitcase repaired and I do not want to manage a situation that is not related to me. Therefore, I request your support.
On 13/08/2023, after my THY flight TK0971 from Ercan to Istanbul Airport, my suitcase's top handle was broken due to improper handling by THY staff. At the THY office inside the airport, a damage report was filled out. The staff member who filled out the form stated that the damage was repairable an...
I flew from Sabiha Gökçen Airport to Trabzon Airport on September 17, 2023. I received my luggage damaged and filed the necessary report right away. Following that, I communicated with the airline via email, but the process became difficult. They demanded invoices for luggage given to students by an...
On September 17, 2023, I flew from Sabiha Gökçen Airport to Trabzon Airport. I received my luggage damaged and filed the necessary report. Later, I communicated with the company via email, but they made the process difficult. They requested the invoice for the luggage, which was a gift from an offic...
I had a flight on Saturday, January 27, 2024. The suitcase that I handed over to the baggage unit in brand new and sturdy condition was returned to me deformed, crushed, and with a broken wheel. Immediately after receiving it, I reported the situation to the relevant personnel. The gentleman in char...
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