On July 13, 2023, at 09:35, during the Turkish Airlines flight from Sabiha Gökçen to Rome, a ticketing error occurred. The tickets purchased for myself, my spouse, and our daughter only show my name and our daughter's name. My spouse's name was mistakenly replaced with our daughter's. As soon as I discovered the issue, I contacted customer service and explained the situation. They created a feedback case, but the resolution process seems to be dragging on. This journey is crucial for us, and if needed, we are willing to buy new tickets. However, we want the feedback process we initiated (Case No: 8955257) to be completed promptly and our problem to be resolved.
I wanted to buy round-trip domestic tickets from Turkish Airlines for my spouse and child. While purchasing the tickets through the mobile app, I accidentally selected my name and my child's name and completed the transaction. This happened because the names are not displayed on the payment page, so...
I purchased a cheap ticket from Malatya to Istanbul airport with Turkish Airlines for February 22, 2024, at 11:40. While booking, I entered the passenger's ID number and date of birth correctly, but another name was mistakenly written in the passenger name section. I immediately contacted the airlin...
Our round-trip flight tickets from Sabiha Gokcen to Trabzon on 29.07.2023 at 08:45 and return on 01.08.2023 at 21:25 were purchased through an agency. While providing information to the agency, we gave the name and surname along with the ID. However, since the name on the ID was different from the c...
I purchased a flight ticket for my spouse through the THY mobile app for the Ankara-Canakkale journey on December 27, 2023, with the ticket number 2352211583866. Due to the flight time being 00:30 and not receiving any warning, I mistakenly bought the ticket for the previous day. Even the simplest ...
On June 14, 2023, around 10:30 a.m., I purchased a flexible round-trip ticket from Istanbul to Frankfurt for a relative. I realized I had entered the wrong date shortly after purchasing and immediately contacted Turkish Airlines (THY) customer service to report the error. They informed me that the t...
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