I wanted to buy round-trip domestic tickets from Turkish Airlines for my spouse and child. While purchasing the tickets through the mobile app, I accidentally selected my name and my child's name and completed the transaction. This happened because the names are not displayed on the payment page, so there is no chance to verify them. Five minutes after buying the tickets, I realized the mistake and called customer service. They told me I needed to submit feedback for a name change. I submitted the feedback twice, but both were rejected. As a result, they did not allow a name change even for my immediate family member (my spouse). This situation has caused inconvenience for my family. I had to buy another ticket for my spouse. The ticket in my name is now wasted... Will your conscience allow you to resell it to someone else? What kind of strict rule is this? Can you provide me with a logical explanation? I could understand if it was for a third person. I bought the ticket and then sold it to someone else. But this is my spouse, a member of the same family, and I even uploaded their ID photo in the feedback. My feedback numbers are TK-9718848 and TK-9721578.
Hello, I entered my spouse's name incorrectly as S*** when purchasing a ticket from Turkish Airlines. Despite the surname and ID number being correct and explaining the situation to the ticket service employees at the airport, they made us buy a new ticket. If the ID number is required for internati...
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
I bought a ticket for 2 people from the Turkish Airlines mobile application, and after 2 minutes I realized that I entered the same surname for both passengers by mistake, I immediately called THY and they told me to write a feedback e-mail at least 4 times and we made 7 phone calls even though I se...
I purchased tickets from Turkish Airlines for my son and myself to Italy (Rome). Both my son and I hold dual citizenship. I bought the tickets using our Turkish names. However, since we do not have Turkish passports, we will be traveling abroad with our red passports. Because the names on our passpo...
I created an account with Turkish Airlines 8-9 years ago. When I created this account, I used a different name. While purchasing tickets, I always proceeded without using the membership name. Yesterday, while trying to buy a ticket, the system froze at the 4th or 5th step. When I tried to purchase t...
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