The Turkcell network is very weak in the region where we live; we've been forced to watch low-resolution videos on YouTube.com for about 6 years, and sending data via WhatsApp is a pain. We pay a fee for a service but are unable to use it as intended. How do you assess the fact that Turkcell, Turkey's largest operator, does not have a presence in the city centre? Just for this reason, our neighbours are switching to different providers. If there is no improvement in a short period of time, I will cancel my queue; listen to our voices now.
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
I’m totally drained from dealing with all these complaints. Since I made the switch to Turkcell, I've been dealing with nonstop connectivity problems. My phone's signal is practically non-existent, making it hard for anyone to get in touch. And when they finally do, the call quality is awful—my voic...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
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