Turkcell Paycell Unauthorized Charges Complaint
Turkcell Paycell has been causing me distress for three months. As a last resort, I've closed my line. Despite not being a Paycell member, they've been charging my bill for transactions. I opened a complaint file, and they claimed I must have made purchases, even though I don't have a membership. When I call and explain I'm not a member and question how charges can be made without my consent, they fall silent. There are many victims like me. I've even posted videos showing the issue, but when I try to deactivate the service via mobile, it remains active, and I'm prompted to call a number. When I call and explain I'm not a member, they abruptly hang up on me. I demand a refund of my three months' worth of Paycell charges. I refuse to pay the termination fee as I closed my line due to being misled.
