Turkcell Paycell has been causing me distress for three months. As a last resort, I've closed my line. Despite not being a Paycell member, they've been charging my bill for transactions. I opened a complaint file, and they claimed I must have made purchases, even though I don't have a membership. When I call and explain I'm not a member and question how charges can be made without my consent, they fall silent. There are many victims like me. I've even posted videos showing the issue, but when I try to deactivate the service via mobile, it remains active, and I'm prompted to call a number. When I call and explain I'm not a member, they abruptly hang up on me. I demand a refund of my three months' worth of Paycell charges. I refuse to pay the termination fee as I closed my line due to being misled.
I have noticed that my Turkcell account is being charged 340₺ every month without my consent. I do not have any Turkcell services, including a phone line or internet, and I have not made any payment requests. However, Turkcell continues to deduct funds from my account. I demand an immediate cessatio...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
2 months ago, I was billed a month that I did not use by Turkcell, which I left. I contacted customer services about the issue and made an objection and complaint, but I did not receive any response. With a shamelessness that does not suit the company name, they made my phone ring for 1 second and t...
I had a contract with a Turkcell agency, and it was about to end. I wanted to sign a new contract that would be more financially suitable, but they didn’t offer any such option. So, I decided to switch to a different telecommunications provider. I contacted customer service and asked how I could end...
I purchased a phone in installments from Turkcell Pasaj. However, I lost my job and couldn’t make the payments. Even though three months have passed, Turkcell has not transferred my debt to a collection agency. During this time, my debt increased from ₺21,000 to ₺31,000. What’s more frustrating is t...
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